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FAQ's

Frequently Asked Questions

You can explore CC6 Online Casino by using our “Play for Fun” mode without creating an account. However, if you want to play for real money, you’ll need to create an account. After registration and proper verification, deposit funds into your account, and you’re ready to enjoy our Casino Slots, Live Games, Bingo, Poker, Sports Betting, and more! 

CC6 Online Casino accepts players who are 21 years old and above, residing in the Philippines. 

Register on CC6 Online Casino using a valid mobile number. Password must be a minimum of 8 characters and include at least 1 upper case letter, 1 lower case letter, and 1 number. Once your account is successfully created, you will receive confirmation. For security, 2FA (Two-Factor Authentication) is mandatory every time you log in, and it is sent to your registered mobile number. 

As a PAGCOR-licensed casino, Know Your Customer (KYC) verification is essential to ensure smooth transactions and compliance. Proper account verification ensures all transactions are legitimate. You can follow this guide for completing KYC verification. 

Accepted Identification Cards (IDs) for KYC: 

  • Driver’s License 
  • Passport 
  • UMID 
  • National ID 
  • Senior Citizen ID 
  • SSS ID 
  • Voter’s ID 
  • Postal ID 
  • Tax Identification (TIN) 
  • Alien Certificate of Registration 
  • Seaman’s Book 

If you forget your password, click Forgot Password on the login page. Enter your registered mobile number, and an SMS with instructions on how to reset your password will be sent. Note: Every login will require 2FA for added security. 

You can change your registered mobile number by contacting our 24/7 Chat Support. Simply click the chat widget on the bottom right corner of the page for assistance. 

If your account is locked, contact our 24/7 Chat Support for account verification and recovery. We’ll help you regain access quickly. 

Each player is allowed only one account, registered with one mobile number, email, IP address, or payment option. Creating multiple accounts may result in termination and forfeiture of any winnings. 

You can view all your casino transactions, deposits, and withdrawals under the “Transactions” page in your account. 

You can check your VIP Level by logging into your account and visiting the VIP Level page. You can also view your rewards under the Rewards page.

VIP Points are part of our rewards program. You earn points by playing any of our casino games. These points can be redeemed for cash or exclusive prizes. 

General Questions

Absolutely! CC6 Online Casino uses a Random Number Generator (RNG) to ensure fair and random game results. The system has been rigorously tested by authorities to guarantee fair play. You can access your game logs and history through the Transactions page, where you’ll see wager amounts, game outcomes, and account balances.

Your personal and financial information is 100% secure at CC6 Online Casino. We use state-of-the-art encryption technologies to ensure the safety and privacy of all account data. 

Clearing your browser’s cache can often resolve loading issues. Instructions for clearing cache and cookies can be found here: 

If a game freezes, try refreshing the page. If that doesn’t work, restart your browser (Google Chrome, Microsoft Edge, Mozilla Firefox, or Opera). Make sure you are not blocked by a VPN or antivirus software, as some may restrict access to gaming sites. You can also try clearing your cache and cookies. If the issue persists, contact our 24/7 Chat Support. 

Deposits & Withdrawals

We offer a variety of secure payment options, including: 

  • GCash 
  • PayMaya 
  • Credit/Debit Cards 
  • Bank Transfers 

Visit the Deposits page for more details. 

Withdrawals are processed within 24-48 hours. You can track your withdrawals under the Transactions page. 

Yes, the minimum deposit amount is ₱200. 

You can view your available bonuses under the Rewards page in your account. 

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